We created these programs to provide a focused and reliable AMS support solution at a set price. AMS support has been a "gray area" in the past with both the customer and the dealer not having an exact idea of what is supported and what is not. The Arends & Sons Field Ready programs will eliminate the gray area and provide customers with training and support that they can count on.

A full list of these programs is included on our website, www.arends-sons.com. under the AMS tab on the left side of the screen. Details of what is included under each program can also be found in this section.

Purchasing one of these programs puts Arends & Sons to work for you. A member of our trained AMS staff will come to your farm and perform all of the tasks that are detailed under the. AMS Field Ready program that you have purchased. These tasks include, but are not limited to, software updates, receiver calibrations, documentation setup and operator training. Also included in these programs is unlimited phone support for the specific equipment use season. For example if a customer purchases the AMS Field Ready' Planter Program they will receive unlimited phone support during the entire period of time that they are using the AMS equipment in their planter.

Yes the dates are shown below:

AMS Field Ready- Planter Program {March 30th)
AMS Field Ready- Spring/FallCombo (March 30th)
AMS Field Ready- Sprayer Program (March 30th)
AMS Field Ready- Unlimited phone Support (March 30th)
AMS Field Ready- Combine Program (August 30th)
Apex Yield Map Program (August 30th)

It is important to remember that these programs are strictly focused on AMS equipment. These programs do not include the following:

• Moving the ATU or other AMS equipment from one machine to the other
• Equipment setup not involving AMS equipment {i.e. hooking up the planter to the tractor, hooking up the combine to the corn head)
• Setting up a planter monitor that is separate of the AMS display

These tasks can normally be done by the AMS support individual that comes to your farm to complete the AMS Field Ready program. once again the above tasks are not part of the program and will therefore be charged at shop rate.

There is a charge of 5100 for each display/receiver combination that you would like to include in the AMS Field Ready Programs after the initial program has been purchased.

It means that once a customer has purchased an AMS Field Ready program they will have phone support free of charge. For example if a customer purchases the AMS Field Ready- Planter Program, they will have phone support from the first day they start planting till the last day they stop planting.

It should be noted that phone support will be guaranteed during regular business hours during the off season and extended business hours during planting and harvest. Outside of business hours Arends & Sons employees will make an effort to return your calls as quickly as possible, however there is no guarantee of phone support.

We have a program for that as well. It is call the AMS Unlimited Phone Support Agreement, this program costs $295 and includes the following items.

• Unlimited phone support throughout the calendar year
• Perform Spring software update* on the display and receiver
• Perform Fall software update* on display and receiver

*Software updates are performed at the dealership

You will be charged $30 for each AMS diagnostic call including calls relating to setup, calibration, and general operation of AMS equipment.

The AMS service and support staff at Arends and Sons will try to diagnose any issue over the phone using AMS simulators and technical manuals provided to us by John Deere. lf we cannot fix the issue and you request a service call, then the service call will be charged at shop rate.

Ron Steidinger- AMS Service Support

Chris Antonio- AMS Service Support

Dave Tellschow- AMS Service Support

Brian Arends- AMS Sales and Service Support

The answer is no, certain AMS related phone calls will not be charged. RTK customers will not be charged for calling about tower codes. Also AMS calls that result in John Deere warranty claims will not be charged to the customer. For instance if your touch screen is not operating correctly and it is determined that the screen is faulty and the screen is under warranty then the customer will not be charged for the initial call. AMS sales calls will not be charged.