Why did Arends & Sons create the AMS Field Ready programs?
We created these programs to provide a focused and reliable AMS support solution at a set price. AMS support has been a "gray area" in the past with both the customer and the dealer not having an exact idea of what is supported and what is not. The Arends & Sons Field Ready programs will eliminate the gray area and provide customers with training and support that they can count on.
Where can l find a list of AMS Field Ready programs and what is included in each program?
A full list of these programs is included on our website, www.arends-sons.com. under the AMS tab on the left side of the screen. Details of what is included under each program can also be found in this section.
How will these programs help me prepare my AMS equipment for planting, spraying, or harvest?
Purchasing one of these programs puts Arends & Sons to work for you. A member of our trained AMS staff will come to your farm and perform all of the tasks that are detailed under the. AMS Field Ready program that you have purchased. These tasks include, but are not limited to, software updates, receiver calibrations, documentation setup and operator training. Also included in these programs is unlimited phone support for the specific equipment use season. For example if a customer purchases the AMS Field Ready' Planter Program they will receive unlimited phone support during the entire period of time that they are using the AMS equipment in their planter.
ls there a certain date that I have to purchase these programs by?
Yes the dates are shown below:
AMS Field Ready- Planter Program {March 30th)
AMS Field Ready- Spring/FallCombo (March 30th)
AMS Field Ready- Sprayer Program (March 30th)
AMS Field Ready- Unlimited phone Support (March 30th)
AMS Field Ready- Combine Program (August 30th)
Apex Yield Map Program (August 30th)
What is not included in the AMS Field Ready programs?
It is important to remember that these programs are strictly focused on AMS equipment. These
programs do not include the following:
- Moving the ATU or other AMS equipment from one machine to the other
- Equipment setup not involving AMS equipment {i.e. hooking up the planter to the tractor,
hooking up the combine to the corn head)
- Setting up a planter monitor that is separate of the AMS display
These tasks can normally be done by the AMS support individual that comes to your farm to complete
the
AMS Field Ready program. once again the above tasks are not part of the program and will
therefore be charged at shop rate.
How are multiple displays handled under the AMS Field Ready programs?
There is a charge of 5100 for each display/receiver combination that you would like to include in the
AMS Field Ready Programs after the initial program has been purchased.
A lot of these programs include "unlimited phone support" what does that mean?
It means that once a customer has purchased an AMS Field Ready program they will have phone
support free of charge. For example if a customer purchases the AMS Field Ready- Planter Program,
they will have phone support from the first day they start planting till the last day they stop planting.
It should be noted that phone support will be guaranteed during regular business hours during the off
season and extended business hours during planting and harvest. Outside of business hours Arends &
Sons employees will make an effort to return your calls as quickly as possible, however there is no
guarantee of phone support.
What if I only want phone support and none of the other AMS Field Ready program services?
We have a program for that as well. It is call the
AMS Unlimited Phone Support Agreement, this
program costs $295 and includes the following items.
- Unlimited phone support throughout the calendar year
- Perform Spring software update* on the display and receiver
- Perform Fall software update* on display and receiver
*Software updates are performed at the dealership
What if I call Arends & Sons for AMS support and I have not purchased one of the AMS Field Ready programs or the Unlimited Phone Support Agreement?
You will be charged $30 for each AMS diagnostic call including calls relating to setup, calibration, and
general operation of AMS equipment.
lf something goes wrong with AMS equipment and it can't be fixed over the phone, then what happens?
The AMS service and support staff at Arends and Sons will try to diagnose any issue over the phone
using AMS simulators and technical manuals provided to us by John Deere. lf we cannot fix the issue
and you request a service call, then the service call will be charged at shop rate.
Who can I expect to talk to when I call in for "AMS support" through one of the standard programs?
Ron Steidinger- AMS Service Support
Chris Antonio- AMS Service Support
Dave Tellschow- AMS Service Support
Brian Arends- AMS Sales and Service Support
What if I call for RTK codes or for an issue that is covered under AMS warranty will I be charged when I call?
The answer is no, certain AMS related phone calls will not be charged. RTK customers will not be
charged for calling about tower codes. Also AMS calls that result in John Deere warranty claims will not
be charged to the customer. For instance if your touch screen is not operating correctly and it is
determined that the screen is faulty and the screen is under warranty then the customer will not be
charged for the initial call. AMS sales calls will not be charged.